The airport required an app which enabled passengers to access vital information which improved their knowledge and confidence with airport processes.
Our solution allows Leeds Bradford Airport to communicate directly with Twitter followers using real-time capabilities. The app works by followers sending a direct message to @LBIAirport with the word ‘flight’ followed by their flight number. Direct messages are then sent in reply to the passenger containing live updates as soon as they appear in the data feed – the same feed that shows on the arrival and departure boards.
The information is continuously sent out until the aircraft has departed or landed, ensuring passengers, as well as those wishing to collect arrival passengers are kept up to date on request.
The app ensures a more personalised experience as well as accurate and relevant updates across all mobile devices.