KMP Digitata is one of the original digital agencies. Established in 1991, we balance pushing digital boundaries with delivering outstanding and measurable return on investment for our clients. Whether it is an ecommerce implementation, mobile app, viral Facebook game or an innovative Tweeting flight departure board, we strive to create and deliver ideas, insights, interactivity and technology to world class levels. Our clients tell us that our levels of client service are excellent and we are now looking to add to the Client Services team.
The KMP Digitata Team
KMP Digitata is looking for an account executive with up to 2 years experience to join our dedicated client services team. Reporting to the Client Services Director this role is hands on, client facing with responsibility and accountability not only for creating and delivering digital strategies for our clients but developing and growing these client accounts through proactive, original thinking.
Your clients will be in the travel, financial, retail and manufacturing sectors. A mix of B2B and B2C experience would be ideal. Your experience to date will mean that you are proficient in managing projects/campaigns in areas such as website development and CMS, ecommerce, analytics, email marketing and social media plus mobile applications would be useful.
You will be a self starter but a team player and someone who ensures delivery from start to finish. You will have an interest and appreciation of the latest industry trends, geekiness is encouraged and you must love all things digital.
We stress this is not a project managers role because, amongst others, you will be working with our Studio Manager who manages the delivery of all projects through our Interactive and Technical departments. Your role will be understanding client’s markets, customers and business objectives followed by conceiving, developing and selling in strategic and tactical digital campaigns with amazing and measurable ROI and then facilitating their delivery.
Responsibilities:
Client Service responsibilities include
Demonstrates bigger picture understanding of client’s marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives
Anticipates client questions and has thought out answers/solutions
Ability to take complex ideas and explain to clients
Always thinking about how we can better serve clients and grow their business
Ability to manage difficult and complex issues
Owns area of expertise and can confidently answer client/team questions
Presents at client meetings and industry events as needed
Willing to go above and beyond the call of duty to delight the client and deliver excellent service
Demonstrates thinking/communicating from the client’s perspective as well as KMP Digitata’s
Account Management responsibilities include
Performs day-to-day client contact
Facilitates/leads weekly client calls
Prioritizes & sets expectations on deliverables
Manages all tactical client communication and cross team coordination
Multiple channel management as needed (web, mobile, search, email, etc.)
Competitive analysis
Research
Application/ Campaign Management skills/responsibilities should include:
ROI arguments and case building
Application/Campaign planning
Application/Campaign execution
Site optimization
Delivery of Q/A
Strategy/Analysis skills/responsibilities should include:
Post campaign ROI research
Forecasting
Support Media/online marketing strategies
Internal or agency needs:
Sales forecasting & budget allocation
Quality assurance
Accounting reconciliation
Deal making experience
Timesheet submission weekly
Qualifications:
Excel and MS Office proficiency required
Google Analytics or other similar analytics experience preferred
Exceptional written and verbal communication skills
Strong time-management and organizational skills
Strong client-service orientation and proven team player
Flexible to evolving responsibilities and last minute changes
Ability to easily work with data and come up with insights
Trained in client service skills where relevant
General knowledge of research tools
Education and/or Experience:
BA/BSc or equivalent experience required
Internet and/or traditional marketing experience preferred
Salary commensurate with experience
Apply to recruitment@kmp.co.uk with CV and covering letter stating your current salary
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