I woke up yesterday morning to find twitter all abuzz about the new Skittles homepage.
Skittles have revamped their site and the content has almost been completely replaced by relevant pages from third-party social media applications. Visitors to Skittles.com are now directed to the twitter search result for the term “skittles” and invited to navigate their way about Skittles’ social web presence by using the flash navigation menu that overlays the page.
The ‘Home’ and ‘Chatter’ links both link to the twitter search results for the term Skittles, the products links for each flavour lead to the relevant information on the Skittles Wikipedia entry. There is a ‘Friends’ link that goes to the Skittles facebook page and the video and photo links respectively lead to the Skittles profile on YouTube and Flickr search results for the term… well can you guess?
There are only two actual web pages in use: the product overview page and the contact form.
My first impressions were that this is very brave and very cool. Very Purple Cow.
I did have some reservations, however.
Firstly, the idea is not original. KMP’s very own Dave Kinsella showed me the Modernista “Unsite” about this time last year.
I also couldn’t understand why the Homepage was set to the twitter search results. Ok, having a ‘Chatter’ link is pretty cool but why duplicate it on the homepage? All that will do is encourage twitter users to tweet the word skittles over and over again in order to try to get their tweets to appear on the…
*sound of penny dropping*
Aha! That’s it. The cheapest and most effective viral campaign there is. Genius.
I was mildly concerned that people would trying to subvert the idea by posting crude and inappropriate things. The public did not let me down. There is the most potential for amusing disaster on the Flickr search page. After all, a picture can speak a thousand crude words whereas there’s only room for about 20 crude words in 140 characters.
Unsurprisingly though, it was those cheeky scamps on twitter, including Techcrunch UK’s Mike Butcher, who straigh away attempted to cause trouble for Skittles. This was closely followed by some wikipedia attacks (which I suspect will stop as soon as Wikipedia lock the entry).
Skittles obviously knew this would happen; they make users fill in an age declaration and those underage can’t continue.
I also don’t think that people acting the goat does Skittles any harm. The negative comments, especially the obviously silly ones, reflect only on the user posting them and at the same time as they are revelling in their cleverness at getting rude words to appear on the Skittles home page, all their followers are busy investigating what all the Skittles posts are about.
For good or bad, Skittles was the number 1 trending term on twitter for most of the day and with twitter’s current high profile, I wouldn’t be surprised to see more mentions of Skittles in the mainstream media in the next couple of days.
I’m also betting that thousands and thousands of people who wouldn’t have thought about skittles ordinarily will now find their hand inexplicably drawn towards that brightly coloured bag while they are queuing at Tesco or picking up a paper. And that’s what it’s about.
There are some out there who are of the opinion that people mindlessly twittering the name “Skittles”, and people talking about the promotion tool rather than the product doesn’t actually add any value. But buying a piece of confectionary is an impulse decision. You’re not buying a car so you don’t need loads of information about price and product.
When was the last time you saw an informative ad for sweets or chocolate? It’s all about pushing the brand into peoples consciousness, breeding familiarity and brand association – as well as garnering lots of press coverage.
I happen to agree that the current homepage , while a great PR stunt, is not ideal in the long term. I think that Skittles will change it to something else in the near future – perhaps to the wikipedia entry, or perhaps to something more general and instructive.
So have Skittles redefined the website? I don’t think so. But for innovative thinking and out and out bravery, you have to take your hat off to them.
